Question 1

Is the car park secure?

Accepted Answer

Yes. We use AI‑powered cameras to monitor every entry and exit 24/7. The lot is remote but digitally supervised at all times.

Question 2

Do I need to display a ticket?

Accepted Answer

No. Your license plate is your digital permit. Our system recognises your car automatically.

Question 3

Can I cancel or change my booking?

Accepted Answer

Yes. You can cancel for a full refund up to 1 hour before your arrival time.

Question 4

Do you offer on‑demand transfers?

Accepted Answer

Yes. Zatražite Parq vožnju direktno iz aplikacije za instant transfer do odredišta, obično u nekoliko minuta.

Question 5

Is the car park monitored?

Accepted Answer

AI camera monitoring, well‑lit bays, and activity logs provide a secure environment for short‑ and long‑stay parking.

Question 6

Do you support EVs?

Accepted Answer

Selected locations include EV charging. If not available at this site, nearby public chargers are suggested in the app.

Question 7

Are there height or size limits?

Accepted Answer

Most standard vehicles fit. Oversized vehicles should contact support for dedicated guidance before booking.

Question 8

Can I book long‑stay parking?

Accepted Answer

Yes. Choose your duration and extend if needed. Long‑stay customers often prefer covered bays for extra protection.

Question 9

Is customer support available?

Accepted Answer

24/7 WhatsApp and in‑app support. Contact the City Manager directly from your confirmation.

Question 10

Which languages are supported?

Accepted Answer

English is supported universally; local languages are available depending on location.

Question 11

Can I get an invoice for business travel?

Accepted Answer

Yes. Stripe issues a detailed receipt, and VAT invoicing is available upon request.

Question 12

What happens if my flight is delayed?

Accepted Answer

For airport lots only: adjust your end time in the app or contact support — we'll help update your reservation.

Question 13

Is the price transparent?

Accepted Answer

Yes. Clear rates without hidden fees. The total is shown before you confirm, plus Stripe's transaction processing fee.

Question 14

Can I book a ride or buy insurance from your website?

Accepted Answer

Yes. After your reservation is confirmed, you'll be redirected to a success page where you can arrange a Parq ride, buy insurance, and download your reservation confirmation. Insurance can only be applied for verified users, depending on location. See the success page demo

Calle de Julio, 90, 28022 Madrid, Spain

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Calle de Julio, 90, 28022 Madrid, Spain